Welcome to Cloud Fresh (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through email, SMS, or other messaging platforms.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, address, and other information necessary to provide our services. This information may be collected when you contact us, request information, schedule services, submit a form, subscribe to communications, or otherwise interact with our business.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, website activity, and other technical or usage information. This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to provide, operate, and maintain our services; process and manage service requests and appointments; communicate with you about your account, appointments, inquiries, and services; send service-related updates and other communications; send marketing or promotional messages when you have provided the required consent; improve our website and services; personalize your experience; respond to customer support requests; prevent fraud or misuse; and comply with applicable laws and regulations.

3. SMS and Messaging Communications

If you provide your phone number and opt in to receive SMS messages from Cloud Fresh, you consent to receive messages related to our services, including appointment updates, service information, reminders, and, where applicable, promotional communications. Message frequency may vary, and standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message you receive from us. You may also contact us at [email protected] or +1 (302)-207-2457 for assistance. Opting out of marketing messages will not prevent us from sending necessary service-related communications where permitted by law.

4. Email Communications

If you provide your email address, we may use it to communicate with you about requested services, appointments, account information, customer support, and other business-related matters. Where required, we will obtain your consent before sending marketing communications. You may unsubscribe from promotional emails by following the unsubscribe instructions included in the email.

5. How We Share Your Information

We do not sell or rent your personal information. We may share information with trusted third-party service providers who assist us with operating our business, providing services, processing communications, managing our website, scheduling appointments, or supporting customer service. These providers may include technology and messaging providers such as Twilio.

We do not share mobile contact information or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers or subcontractors when reasonably necessary to provide customer support or operate our services.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, property, safety, or the safety of others. If Cloud Fresh is involved in a merger, acquisition, sale, or other business transaction, personal information may be transferred as part of that transaction.

6. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand visitor activity, remember preferences, and measure website performance. You may be able to control or disable cookies through your browser settings, although doing so may affect certain website features.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, communicate with customers, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

9. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you. You may also withdraw consent for certain communications or opt out of marketing communications. To make a privacy-related request, contact us using the information provided below.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

11. International Data Transfers

Your information may be processed, stored, or transferred to locations outside your state, province, or country. Data protection and privacy laws in those locations may differ from the laws where you live.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Cloud Fresh is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. Any updated policy will be posted on our website, and the updated effective date may be provided with the revised policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your information, or need assistance with your communication preferences, please contact us:

Email: [email protected]
Phone: +1 (302)-207-2457
Location: Middletown, DE