Welcome to Cloud Fresh (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and cleaning services. By booking or using our services, you agree to these terms.

1. Agreement Overview

By booking and using Cloud Fresh services, you agree to these Terms & Conditions, which form a binding agreement between you (“Client”) and Cloud Fresh.

Satisfaction Guarantee: We are committed to providing quality service. If you are not satisfied with your cleaning service, you may request a follow-up visit to address your concerns. Requests must be submitted within 24 hours of service completion. Cloud Fresh will make reasonable efforts to resolve eligible concerns at no additional charge.

2. Service Booking

Clients may schedule services through our website, phone, or other available booking methods. All appointments are subject to availability. Clients are responsible for providing safe and reasonable access to the property at the scheduled service time. If access is unavailable, a cancellation or lockout fee may apply.

3. Cleaning Services

The services provided will be based on the package selected or the customized services agreed upon at the time of booking. Cloud Fresh or the assigned cleaning professional will provide standard cleaning supplies unless otherwise agreed. Clients should communicate any special requests or preferences before the service.

4. Payments

Service rates may vary based on property size, condition, service type, and requested additions. Pricing provided at the time of booking is subject to change when the scope or conditions of the service change. Payment is due on the day of service unless otherwise agreed. Late or unpaid balances may be subject to additional fees.

5. Cancellations and Rescheduling

Clients may cancel or reschedule an appointment with advance notice. Cancellations or rescheduling requests made within 24 hours of the scheduled service may be subject to a cancellation fee. Rescheduling is subject to availability.

6. Liability and Independent Contractors

Clients are responsible for notifying us of fragile items, special surfaces, pre-existing damage, or conditions that may affect the cleaning service.

Cloud Fresh operates as a referral agency. Cleaning professionals referred through Cloud Fresh are independent contractors and are not employees of Cloud Fresh. Independent contractors are responsible for the manner, performance, and quality of the services they provide, as well as compliance with applicable laws and regulations.

To the extent permitted by law, Cloud Fresh is not responsible for disputes, claims, injuries, losses, property damage, or other issues arising from the acts or omissions of independent contractors. Any claim relating directly to services performed by an independent contractor should be addressed with the contractor responsible for the service.

Clients must maintain a safe working environment. Cloud Fresh or the assigned cleaning professional may decline or discontinue service when conditions are considered unsafe, hazardous, abusive, or otherwise inappropriate.

7. Privacy and Confidentiality

Cloud Fresh respects your privacy and handles personal information in accordance with its Privacy Policy. We do not sell or rent personal information. Information may be shared with trusted service providers when necessary to provide or support our services.

For questions regarding privacy or your personal information, contact [email protected].

8. Termination of Services

Cloud Fresh reserves the right to refuse, suspend, or terminate services when necessary, including in cases involving unsafe working conditions, inappropriate behavior, nonpayment, property access issues, or violations of these Terms & Conditions.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Texas, without regard to conflict-of-law principles. Any disputes arising from these terms shall be subject to the jurisdiction of the appropriate courts in Texas.

10. Changes to These Terms

Cloud Fresh may update these Terms & Conditions from time to time. Updated terms may be posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Email: [email protected]

Phone: 302-207-2457

Location: Middletown, DE